Delivery & Returns
Find all the latest information on our Delivery times, Returns and Exchanges.
Still have a question? Visit our FAQs and contact us directly here
SHIPPING UPDATES NOV 2023
Last Dates for Christmas Delivery 2023
The last dates for placing an order with us to get your items in time for Christmas 2023 are:
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Royal Mail 1st Class - Thursday 14th December
Royal Mail Tracked 48 - Thursday 14th December
Royal Mail Tracked 24 - Monday 18th December
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Current order processing times are as normal - 2-4 business days.
Delivery Information
All UK orders are sent by Royal Mail 1st Class and estimated to arrive between 1-2 working days.
All international orders are sent using Royal Mails International Standard service (no tracking) provided and estimated to arrive between 7-14 working days.
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Unfortunately, we are not responsible for any taxes, duties or fees incurred once your order has been posted.
We try to ship your order within 2-4 business days of receiving it. However, in busy times this can be longer and we will usually update this page under Shipping Updates.
Unfortunately, we are not able to offer refunds or replacements for items that are undelivered or lost in transit. Please contact your local post office to inquire about your missing delivery.
Please note that all shipping fees are non-refundable.
Returns for Physical Items
We hope you love our products as much as we've enjoyed creating them for you, but if for any reason you are not happy with your purchase, please let us know.
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For returns please contact us withing 14 days of receipt with your order number and name and reason for return.
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Returned items must be in original, unused condition. Unfortunately, we cannot refund or reimburse postage costs.
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When posting items back to us please ensure you obtain proof of postage as we may not be able to replace your item if it is lost in transit.
Refunds are issued in the same tender as the original order.
If you have bought an item from one of our stockists, please contact them directly for details on how to return under their return and refunds policy.
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Returns for Digital Items
Due to the nature of digital files being available instantly for download we do not offer refunds on these products.
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Please note these files are for personal use only and are not to be resold or publicly distributed in person or online.
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If you are unsatisfied with a recent digital order, please reach out to see how we can help.
Exchanges
In very select circumstances, we may be able to offer an exchange subject to availability. Please contact us for more information.